Results from our anonymous customer satisfaction survey.

Take our survey on directory
initial deliveries

See the results-to-date of our initial delivery survey
Take our survey on directory distribution quality control (telecheck)
 

Hme

Yellow page publisher customers in six
cities were asked to rate American Trend
in an anonymous customer satisfaction
survey. The results...
Anonymous Customer
Satisfaction Survey
Results
  57% of the respondents rated us "Excellent"
 in overall quality and service. Another 30% gave us an overall rating of "Good."
  Our worst scores: 24% rated us "OK" on availability and 12% rated us "Poor" for availability.
  71% of yellow page publisher managers ranked American Trend's database services as "Excellent."
 
  78% of publisher managers ranked our problem solving skills as "Excellent."
  80% of the managers ranked American Trend's technical skills as "Excellent."
  50% of yellow page publisher managers ranked American Trend's costs as "Excellent." An additional 30% rated our costs as "Good."